At PGS, we offer extensive BPO solutions tailored for logistics firms, enabling them to concentrate on their primary functions while we handle all backend operations. Our customer support services are available around the clock, providing non voice support, monitoring shipments, and resolving issues via email, or live chat. We optimize order processing by managing everything from order receipt to shipment scheduling and delivery confirmations, ensuring seamless collaboration with warehouse and transport teams. Our inventory management experts track stock levels, update systems accordingly, and coordinate with suppliers.
Moreover, we take care of data entry and documentation tasks to minimize human errors and ensure adherence to shipping manifests, customs documentation, and invoices—all while accelerating processing times. In cases of damaged or missing goods, we efficiently manage claims by coordinating with insurers and customers for prompt resolution. Our in-house accountants will take care of billing and invoices to guarantee precise invoicing and effective handling of accounts receivable in complex environments. In short, we manage the entire process—from the product being picked up to its delivery at the right place.
By overseeing these backend operations, we empower logistics companies to enhance operational efficiency while cutting costs so they can remain focused on their essential business activities.
Operations management is the administration within an organisation to bring the business practices to its highest level of efficiency. To keep a company running and earning money is the main task of operations. Operations comprehend the size of any industry and its business type. The department keeps a close watch on the inefficiencies and the strength of a company and also compare to make business operations to its optimum.
We enable enterprises to optimize costs and unlock business value in supply chain processes. Our logistics services deliver the best quality centralized back office support for national and international logistics companies. Logistics companies are under immense pressure to increase profits, reduce operational costs, and enhance TAT for shipment deliveries. We give high importance to security, quality, and accuracy. We also implement services like logistics accounts, human resources, logistics operations and many more important areas. We provide end-to-end Logistics BPO services which include accounts payable and 3PL Track and trace services.
We plan the future needs of the logistic organization and diligently do the recruitment. The performance management is done to ensure that staff stays productive and engaged. Our HR involves in good leadership, setting of clear goals and in receiving open feedbacks. Frequent staff trainings are conducted. We bridge the gaps between today's and tomorrow's workforce. Career planning, guidance, and development for employees are also very important. Function evaluation in terms of quality, qualification, availability of staff, work time, job location and responsibility etc. are all done taken care in detail.
We reward to show appreciation and listen to employee’s concerns and difficulties.We also create and implement health and safety regulations. We support employees at times of personal issues and when things do not go well. We also handle promotions, relocations, discipline, improvement, performance, regulations, illness and so on. Policies and procedures are developed in accordance to the customers requirements.
Out team records financial transactions with regards to the business. The process includes summarizing, analyzing and reporting transactions. We are masters in: Freight quote and cost, Freight invoice, Invoice auditing, Freight invoice consolidation, Order management, Billing services, Accounts payable, Disbursement management services and several more.
We post the shipping documents under loads/orders. These are segregated by indexing them as (Invoices, POD, Lumper receipts, Bill of Lading, etc). These are directly scanned & sent for processing, retrieved from Carrier websites on behalf of the Client or Emailed. Document follow-up is critical for payment approval. In load building, shipment information/loads are built into the client’s system.
Prime Global Services is responsible for tracking & tracing of shipments. We support all modes involved in this process land, air & ocean. This is done by employing various methods such as Web track, Calling, Email & Chat. We provide support to all types of shipments such as LTL, TL & Intermodal. We are involved in tracking the entire journey of the shipment from pickup to delivery.
EDI exception includes reviewing EDI rejects. Detailed research is done to find the correct load and complete the payment cycle. It also involves the communication of the exceptions with account managers. Cost Analysis involves reviewing shipment invoices for potential customers of the client and providing analysis on potential savings for various plans
Errors in shipping manifest or invoice can result in overcharge or undercharge. Our Pre and Post Audit of Shipment Invoices services help determine the differences in quotes, shipment weight, estimated time of arrival( ETA) ,etc and take corrective measures against same. Additional charges are calculated and new invoices are sent.
The heart of our offering is our proprietary technology-quickly adaptable, highly scalable, and uniquely easy to use for clients.
We recognize that one solution does not fit all, so we work to find what suits you the best after evaluating your needs in detail.
Prime Global Services has a team of energetic and enthusiastic logistics experts who are determined to deliver the highest quality service .