Exceptional people! Exceptional Services!
Better customer experience and increased customer engagement will result in a high retention rate which in turn results in potential referrals and leads. Our dedicated professionals will create and maintain strong customer relationships to reduce/eliminate churn rates and make them loyal to your brand.
What Happens After
Poor Customer Experience
That’s why you need our services.
- INBOUND CUSTOMER CENTER
- ONLINE CUSTOMER SUPPORT
- HELPDESK SOLUTIONS
- CUSTOMER SURVEYS
- IVR SERVICES
- RESERVATIONS BOOKINGS
- SUBSCRIPTION SERVICES
- VIRTUAL RECEPTIONIST SERVICES
- PRODUCT/PRICING INQUIRY SERVICES
- ONLINE TICKETING
INBOUND CUSTOMER CENTER
We help your customers very quickly in resolving their queries because we believe a successful business has an obligation to its customers. By engaging and delighting your customers and retaining them for your business, we will activate them as loyal marketers who will leave you positive reviews, refer friends and colleagues, and provide helpful feedback.
- Supply Chain Service Inquiries
- Warehousing Service Queries
- Logistics Inquiries
- Product Inquiries
- Service Inquiries
ONLINE CUSTOMER SUPPORT
The importance of online customer support can never be neglected as it affects the brand's reputation in many ways. Customer satisfaction will increase through prompt customer support and reduced friction. Real-time customer support is a key factor in achieving a better customer experience.
- Live Chat Support
- Email Support
- Website Inquires
HELPDESK SOLUTIONS
High-Performance Service Desks to resolve 80% of user issues through proactive support. Your customers' issues are handled by experts personalizing the latest technology to provide support solutions more efficiently and effectively. This will save the idle time of your user while awaiting resolutions
- Remote Takeover & Solutions
- Remote Hardware Troubleshooting
- CRM software support
CUSTOMER SURVEYS
We use the opportunity to collect information and act on it to show that you care about your reputation as a customer-friendly brand that truly aims to serve customers. Customer satisfaction surveys gather specific information about positive and negative perceptions that could improve marketing or sales efforts.
- Online Customer Surveys
- Customer Experience & CSAT Rate analysis
- After-sales survey feedbacks
IVR SERVICES
Service eliminates the need of a huge customer care executives’ teams round the clock. This will reduce infrastructure and maintenance cost. We maintain multiple phone lines active so that the customer does not want to wait / hold the line. In-house customer care, operations and data management resource expenditure an be reduced drastically.
- 24/7 Interactive voice response (IVR) services
- Accessibility of Product/Service Information
RESERVATION BOOKINGS
Being a top-tier customer service provider, we meticulously understand the customer's tastes and preferences.
- Hospitality Reservations
- Healthcare Reservations
- Recreation Reservations
- Entertainment Reservations
- Travel & Tourism Reservations
SUBSCRIPTION SERVICES
Our proactive experts will keep an eye on your customer accounts and the subscriber database to identify the accounts that are nearing the subscription term. By sending early reminders we will facilitate you to upsell/cross-sell services without costing additional charges.
- Payment Helpdesk
- Payment Collections
- Timely Renewals support
- Query Assistance
- Product Promotions
- Membership Subscription Renewal Services
VIRTUAL RECEPTIONIST SERVICES
You can leave your front-office tasks in capable hands and focus your time on growing your business. Our trained and qualified virtual receptionists will help you stay connected with your current and prospective business customers via telephone, e-mail, general correspondence, or chat.
- Handle inquiries from customers, clients and prospects
- Answer frequently asked questions
- Call Transfers
- Appointment Schedules
- Website Support through Live Chat
Better Technology
The heart of our offering is our proprietary technology-quickly adaptable, highly scalable, and uniquely easy to use for clients.
Exceptional Service
We recognize that one solution does not fit all, so we work to find what suits you the best after evaluating your needs in detail.
Expert Professionals
Prime Global Services has a team of energetic and enthusiastic experts who are determined to deliver the highest quality service .