A better customer experience and an increased customer engagement will result in a high retention rate which in-turn results potential referrals and leads. Our dedicated professionals will create and maintain strong customer relationships to reduce/eliminate churn rate and make them loyal to your brand.
We help your customers very quickly to resolve their queries because we believe successful business have an obligation to its customers. By engaging and delighting your customers and retaining them for your business, we will activate them as loyal marketers who will leave you positive reviews, refer friends and colleagues, and provide helpful feedback.
The importance of online customer support can never be neglected as its affect the brand reputation in many ways. Customer satisfaction will definitely increase by prompt customer support and reducing friction. Real-time customer support is a key factor in achieving a better customer experience.
High-Performance Service Desks to resolve 80% of user issues through proactive support. Your customers' issues are handled by experts personalizing the latest technology to provide support solutions more efficiently and effectively. This will save the idle time of your user while awaiting resolutions
We use the opportunity to collect information and act on it shows that you care about your reputation as a customer-friendly brand that truly aims to serve customers. Customer satisfaction surveys gather specific information about positive and negative perceptions that could improve marketing or sales efforts.
INTERATIVE VOICE RESPONSE service eliminates the need of a huge customer care executives’ teams round the clock. This will reduce infrastructure and maintenance cost. We maintain multiple phone lines active so that the customer does not want to wait / hold the line. In-house customer care, operations and data management resource expenditure an be reduced drastically.
Being a prime customer service provider, we understand carefully what exactly the customer’s taste and preferences. We do the followings:
Our proactive experts will keep an eye on your customer accounts and the subscriber database to identify the accounts that are nearing the subscription term. By sending early reminders we will facilitate you to upsell/cross-sell services without costing additional charges.
You can leave your front-office tasks in our capable hands and focus your time In growing your business. Our trained and qualified virtual receptionists will help you stay connected with your current and prospective business customers via telephone, e-mail, general correspondence, or chat.
The heart of our offering is our proprietary technology-quickly adaptable, highly scalable, and uniquely easy to use for clients.
We recognize that one solution does not fit all, so we work to find what suits you the best after evaluating your needs in detail.
Prime Global Services has a team of energetic and enthusiastic logistics experts who are determined to deliver the highest quality service .